Terms & Conditions
Home Delivery Charges
Delivery of ‘New Intake’ orders (due to their size) will be charged at £6.00 + VAT for a Next Day courier service. This will be charged at the checkout at time of purchase.
Deliveries to School
Schoolyard can offer a click and collect option with deliveries made to the Academy at regular intervals throughout the school year. Individual orders would be clearly labelled with the student’s details for ease of distribution. Delivery dates would be agreed to suit Oasis South Bank administration. This service is offered at £2.00 + VAT.
You will receive a confirmation email once the order has been received, and you will receive a receipt with your purchased items.
Returns & Exchanges
Schoolyard Ltd makes every effort to deliver quality school wear offering best value for money products that meet with the rigours of school life.
All items are individually checked at each stage of production and are supplied with clear care instructions that should ensure a trouble free performance.
In the unlikely event that one of our products does not meet with your satisfaction please contact us as soon as possible on 0800132988 and we will endeavour to resolve your problem as quickly as possible.
Schoolyard’s Quality Guarantee covers against the following:
Faulty stitching to seams
Faulty zips / straps / fastenings
Size not as label specification
Faulty logo decoration
Item not as customer ordered
Item damaged in transit
Schoolyard’s Quality Guarantee does not cover against the following:
Damage through normal wear and tear
Damage through incorrect laundering
Damage through rips and stains caused in the playground
Returns Procedure – Oasis South Bank Academy
It is important that worn items are laundered prior to return. This is essential for hygiene and allows for a thorough fault assessment.
If you have a complaint regarding the quality of a product please follow the instructions below.
1). Download and complete Returns Form entering your Order Number
2). Return item with Returns Form to Schoolyard.
After inspection and evaluation returned products that fall outside of Schoolyard’s Quality Guarantee will be returned to the customer. The customer would then be charged for the replacement product.
Download our returns form here.
Schoolyard Ltd, Online Returns Department, Units 1/2 RO24, Jarman Way, Royston, Hertfordshire, SG8 5FE. UK